DESCRIPTION OF THE POSITION:
The Accounts Receivable Supervisor is responsible for leading a team of accounts receivable collectors, oversee and be responsible for all activities in the accounts receivable function, ensure the maintenance of accurate records and create reports related to AR and status of accounts. The ideal candidate must be a real people manager, possess excellent interpersonal and communication skills, be extremely organized with ability to delegate and achieve goals.
DUTIES AND RESPONSIBILITIES:
Plan, organize, and define roles for AR Team members to ensure that agents and customer service level requirements are met or exceeded.
Analyze team output to provide continuous process improvement opportunities and highlight areas for efficiency.
Oversee and confirm timely and proper entry of contract specific transactions related to allowances, fee schedules, and other agent and customer related contract terms.
Prepare various reports for team, operational and senior management as to the aging and collections activity for delinquent accounts.
Support management relationships with key agents and customers by being responsive, positive and professional while acting as the organization's subject matter expert when addressing customer billing, collections and payment queries.
Monitor and advice on A/R Open Items including past due receivables and make recommendations accordingly with proper documentation.
Responsible for ensuring the timely reconciliation and application of all items, refund, adjustments and collections
Ensures accuracy of customer billing and processes accordingly.
Support Management by providing timely and accurate payment and account standing information.
Resolve customer queries and/or disputes. Manage expectations and achieve results from the appropriate parties and systems in place.
Train new staff, develop user guides and systems manuals.
Strong experience with Foreign Currency management.
Other duties and responsibilities may be assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS
Minimum 3-4 years of collections and cash application experience in business to business environment
People Management experience
Demonstrated ability solving process issues
Ability to read and understand billing contracts
Ability to analyze and escalate collection matters in an effective and timely manner
Excellent listening, written and verbal communication skills
Successful in dealing with customer and company personnel at all levels
Post-secondary education in a related field is mandatory
Project and maintain a professional image and positive attitude
Able to work in a fast paced environment and meet tight deadlines
Strong computer proficiency in MS Word and Excel is desirable
Experience with ACCPAC, Simply Accounting, SAP and Crystal Reports is a definite asset
Knowledge and or experience in the Remittance industry is an asset
Bilingualism (English/Spanish) is a required.
WORKING CONDITIONS
Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work. Work requires willingness to work a flexible schedule.
HOW TO APPLY: IF YOU ARE INTERESTED AND QUALIFIED PLEASE SEND YOUR RESUME TO RFRASER@FIRSTGLOBALDATACORP.COM FOR CONSIDERATION.
- Location: East Los Angeles
- Compensation: To be Dicussed
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
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