Minggu, 01 Juli 2012

craigslist Jobs : Collections-Assistant Vice President (Los Angeles)

Collections-Assistant Vice President (Los Angeles)

POSITION SUMMARY:
The Assistant Vice President will be responsible for the servicing and operational performance of Westlake Financial and Wilshire Consumer Credit portfolios. This includes, but is not limited to Customer Service, Collections and Recovery. The AVP will manage and supervise a call center of up to 500 employees.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversight of the Westlake Financial and Wilshire Consumer Credit servicing organizations
Management of up to 500 employees, including front line, supervisors and managers
Responsible for mitigation of losses and portfolio delinquency control
Creation and execution of strategic initiatives
Budget / expense oversight and delinquency forecasting / goal setting


ESSENTIAL KNOWLEDGE, SKILL LICENSES:
Proven change management experience
Analytical thinker with the ability and desire to problem solve
High level of integrity, attention to detail and accuracy
Ability to work in fast paced environment with changing priorities
Six Sigma or similar certification preferred
Coding proficiency a plus (SQL, MySQL, VB, VBA, Access, Excel, etc. . .)

EDUCATION AND/OR EXPERIENCE:
5 years of mid to senior level leadership of a 1st or 3rd party collections or customer service organization required
10 years of overall call center and/or collections experience
4 year college degree required
Experience using or managing an autodialer required (Davox / Concerto / Aspect dialers preferred)
Prior profit loss or budget /expense responsibility required
2 years sub-prime auto finance experience preferred
Prior vendor management preferred
MBA preferred

MACHINES, OFFICE EQUIPMENT SOFTWARE:
Microsoft Office (Outlook, Word, Excel, Access, Power Point, Visio, Project)
Daybreak or other retail consumer servicing systems.
Web navigation and/or web-based applications.
10-key calculator and QWERTY keyboard skills.
Copier, Faxing other general office supplies.

Hiring Organization: Westlake Financial Services

  • Location: Los Angeles
  • Principals only. Recruiters, please don't contact this job poster.
  • Phone calls about this job are ok.
  • Please do not contact job poster about other services, products or commercial interests.

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