craiglist los angeles -: Legal Collector (Los Angeles)

Legal Collector (Los Angeles)

Collections Legal Department Agent
________________________________________

La Curacao is the most exciting Department Store format consumer Electronics Retail business in the Southwestern United States! Our 100,000 + square foot retail stores offer a huge selection of the latest consumer electronic products. La Curacao ranks among the top 100 Electronics and Appliance Retailers in the U.S., larger than many nationwide companies whose stores number in the thousands. This feat is made possible by La Curacao's unique relationship to its customers. La Curacao gains momentum with each passing year and plans to enter markets in new cities over the next decade. The key to our continuing success, however, is the caliber of our associates and the outstanding service which we provide.

SUMMARY: Collect on seriously delinquent accounts that have been written off to profit and loss ( charged-off ) in our portfolio. Must analyze the reason for delinquency and find the best payment solution that will help customers bring their account current. Strong closing skills are needed in this area ( Legal Department ) in order to recover charged-off accounts and meet Company-defined objectives.

ESSENTIAL DUTIES and RESPONSABILITIES include the following, however other duties may be assigned:
1. Service delinquent and non delinquent in house accounts for consumer loans
2. Collect on assigned portfolio and at times perform the legal process necessary to submit to small claims court.
3. Assist customers with account related issues and make the proper payment arrangements
4. Analyze and determine which accounts will be submitted to our legal department under policy
5. Provide active listening to customers in need of special payment solutions or options while maintaining a high level of Customer Service
6. Perform other duties upon request by Management
7. Must learn and abide by the FDCPA Collection Law and have strong skip tracing skills
8. Must also have a clear understanding of the Bankruptcy Laws, small claims, legal process and all rules and regulations that govern collections.
9. Must have or learn the ability to locate delinquent customers with minimal information by use of credit reports, nearby's, references, skip trace tools and internal A/R information.

QUALIFICATION REQUIREMENTS: To perform this job successfully an individual must have a minimum of 6 months to 1 year of knowledge in back-end collections, experience working in a Legal Department is preferred. The requirements listed below illustrate the knowledge and skills sets required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: A High School diploma or General Equivalency Degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience. Individuals with at least 2 years of college are preferred.

LANGUAGE SKILLS: Must be proficient in both English and Spanish. Have the ability to read and comprehend simple instructions, short correspondence, and memos in both English and Spanish. Demonstrate the ability to write simple messages and present information in a group situation. Be able to respond to common inquiries or complaints from customers, salespersons and all members of management.
Must have good communications skills, and the ability to express yourself in a professional manner.

REASONING ABILITY: Ability must be at a level where practical applications and skills (Mathematics, Problem solving) will be exercised effectively and efficiently. Must have the ability to interpret a variety of instructions, presented in oral or written form.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, percentages and decimals. For example; calculate payments, down payments and interest charges.

PHYSICAL DEMANDS: The physical demands described below outline the activities of motion that an associate will come across to successfully perform the essential functions of his/her job. While performing his/her duties, the associate will regularly be required to sit for long periods of time. The position also includes heavy phone work, while talking and typing, with use of headsets. The associate will not be required to do heavy lifting. Periodic resting exercises will be instructed to the associate to avoid any physical injury.

OTHER SKILLS and ABILITIES: Excellent written and oral communication skills. Must be knowledgeable in using computers in a Windows environment. Must be able to type 25 WPM, be a fast learner with the capacity to work in a fast paced environment.

• Location: Los Angeles
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.