craiglist newyork -: Payment/EFT Transactions Supervisor (Midtown East)

Payment/EFT Transactions Supervisor (Midtown East)

POSITION PURPOSE
Oversee the daily operations of the EFT Department, ensuring accuracy and timeliness of daily EFT processing, which includes ACH receipt, ACH Origination, check clearing, ATM settlement, check collections, agency payroll handling, and other payments services provided. Ensures that BEST service standards are utilised in handling all EFT-related enquiries, ensures safekeeping of sensitive member transactional data, ensures department-wide compliance with all applicable external regulations/guidelines and internal policies and procedures. Lead ongoing operational process improvement initiatives and staff development/retention plans. Develop and maintain relationships with key individuals at the relevant organizations in order to facilitate smoothly run operations. Promote the organization and its products and services in order to increase utilization of products and services.

NATURE AND SCOPE
This position reports to the Operations Manager -- Payments Systems. Reporting to the Payments Supervisor-EFT are 4 EFT Specialists. The incumbent plays a crucial role in the fulfillment of the strategic operations of the Credit Union and contributes directly to its financial stability and growth, while providing a challenging and rewarding work environment for the operational staff. The procedures, processes and recommendations developed by the incumbent ensure that the Credit Union provides accurate and timely execution of payment transactions on behalf of its membership.

ACCOUNTABILITIES
 Ensure the timely and accurate operation of all the functions of the EFT team by ensuring adequate staffing, scheduling, and training of staff. Foster a quality operational processing and BEST service environment. Ensure compliance with applicable regulations and firm policies and procedures.

 Train, monitor, coach, challenge, develop and evaluate staff. Prepare and administer performance evaluations for direct reports. Promote teamwork and cooperation within the EFT team, the Payments Systems area, and across the Credit Union. Foster an environment of quality operational processing and service by utilizing coaching techniques to achieve desired performance level on a consistent basis. Identify training needs of the department and plan, coordinate, and schedule staff training opportunities.

 Develop policies, procedures, and facilitate training. Develop and implement effective processes and workflow adjustments to increase efficiencies, with focus on continuous improvement in accuracy and timeliness. Ensure that internal EFT controls are adequate and well-documented.

 Resolve escalated member problems/complaints in a timely, clear, and accurate manner. Assist members with inquiries and requests and resolve member problems/complaints via written and verbal communication methods.

 Regularly audit daily processing of EFT instructions and internal GL reconciliation. Prepare and regularly review activity QSI metric reports and implement operational/service improvements that help the team achieve its strategic goals.

 Review transactional exception reporting daily and override transactions throughout the processing day as required. Ensure that all work for each business day is completed within deadlines and with minimal errors.

 Review access levels across EFT Department staff regularly to ensure proper controls and security are in place to sufficiently protect members, staff, and the Credit Union and to ensure transparent EFT processing.

DESIRED COMPETENCIES AND EXPERIENCE
A typical pathway to obtaining the requisite knowledge and skills is graduation from university, and a minimum of 5 years) of financial services experience in a payments processing role, including a minimum of 2 years operational supervisory experience in a payments environment. Must possess demonstrable knowledge of US ACH rules, formats, and industry best practices. Experience with a market-standard ACH processing application (PEP+, ACHPlus, or similar) in a high-volume ACH back office is highly desirable. Knowledge of check handling processes, timelines, and regulations pertaining to consumer payments is highly beneficial.

Must demonstrate exceptional interpersonal skills, tact and diplomacy, and demonstrate an awareness and sensitivity to multiple cultures. Must possess exceptional problem solving skills, as well as exemplary oral and written communication skills. The ability to lead a team and make decisions independently, to motivate, coach, and lead staff is mandatory. The incumbent must possess the ability to plan, organize and implement operational processes and procedures to ensure efficient operations, with particular emphasis on a high-volume payments environment that exceeds expectations for timeliness and accuracy of processing. Must possess strong ability to utilize applicable software applications used for daily processing and to become internal expert on business processes to participate in projects and testing efforts.

The incumbent in this position is expected to be able to interact with colleagues at all levels in an appropriate, clear, and helpful manner in reference to sensitive financial information. She/he must be able to articulate difficult/complex information in face-to-face meetings, in telephone conversations, and in all written correspondence.

WORK ENVIRONMENT
The incumbent works under standard office conditions.

In addition to any specific job requirements in connection with Bank Secrecy Act and/or OFAC (BSA), employee must (i) be aware of BSA matters commensurate with the position; (ii) report any suspicious activity to the manager or compliance department; and (iii) satisfactorily complete any required BSA training.

THIS ORGANIZATION PROVIDES EXCELLENT EMPLOYEE BENEFITS FOR ITS STAFF!!

• Compensation: $55,000 to $60,000
• This is at a non-profit organization.
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