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ACCOUNT MANAGER

Do you know what consumers buy? What consumers watch? Nielsen Knows!
Nielsen is the world's leading marketing and media information company. We're passionate about measuring and analyzing how people interact with digital and traditional media, and in-store environments-locally and globally. Businesses worldwide use our services to better manage their brands, launch and grow product portfolios, and optimize their media mix.

Nielsen knows...great minds don't think alike!
Diversity is key to our success in providing clients with information they need to succeed. We encourage creativity, fresh thinking and a blend of diverse perspectives. We are constantly striving to improve our clients' understanding of their consumers in everything they do - from buying detergent to buying a car, from going to the movies to surfing the web. The Nielsen Company is a public company and active in more than 100 countries, with headquarters in New York.
EOE/AA/M/F/D/V

Advertisers and their agencies are required to coordinate brands and expenditures closely, accessing the right data and analytics to support their media decisions. Nielsen IMS provides complete audience profiling, with over 1,200 syndicated and proprietary databases, along with analytic tools, supporting global media and marketing choices. We are the leading, national provider of international systems and solutions for the media industry. Our software is on over 16,000 desktops at over 1100 clients, across 66 countries, including 85% of the top US agencies, a widespread footprint among the broadcast, cable and publishing communities and major advertisers.
 
Job Description:

The function of the IMS Account Manager is to proactively support client base through strategic planning that includes: software/conceptual training, planning/research consultation, technical troubleshooting and up-selling. In addition to the tradit ional Account Management functions, candidate must be a proactive starter, possess a strong technical background and have a working knowledge of media planning, media buying or publishing. Position reports to Director of US Client Service.  Travel is required

Key Responsibilities:

- Maintain and build relationships with assigned client list.
- Identify and pursue up-selling opportunities for sales team
-  Organize and implement product rollouts, both internally and to external clientel
-  Assist with client software trials and beta testing
- Conversant in client IT structure -- software setup, data access methods etc.
- Assess and oversee all installation, training, and troubleshooting needs for client
- Present regular training sessions online and in-person, as well as, information seminars refresher sessions (e.g., shortcuts/tips, little known features, QA sessions)
- Support IMS Sales team with Executive Updates to communicate new product/strategic initiatives to client base
- Track all support incidents and client visits via in-house maintenance system
- Sustain a working knowledge of all product enhancements and activity/trends in  industry
- Maintain familiarity with the various data sources loaded into and utilized by the IMS applications methods of accessing that data
- Process Media Requests as necessary

- 3-5 years in the Media/Advertising industry and/or related work experience
- Bachelors degree
- Ability to learn quickly and succeed in a fast paced environment
- Proficient in Nielsen IMS or industry related software
- Aptitude for technical troubleshooting on large networks and citrix
- Capable of presenting to large groups of people
- Travel is required

• Location: Los Angeles, CA
• Compensation: Open
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.